Returns & Refunds policy

Refund Policy

Thank you for shopping with Dildream Garments! We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns

You may return items within 7 days of receiving your order. To be eligible for a return, the product must be:

- Unused and unwashed

- In its original condition with all tags intact

- Returned in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• sales items cannot be return or exchanged.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

Shipping Costs

Please note that shipping fees are non-refundable, except in cases where you receive a faulty item. You will be responsible for paying your own shipping costs when returning your item.

Contact Us

If you have any questions or need further assistance, please reach out to us at dildreamgarments@gmail.com.

Thank you for choosing Dildream Garments!

Feel free to adjust anything as needed!